Support Service Free Trial - Terms and Conditions



The Free 15 minute trial is a problem solving exercise limited to 15 minutes and to 1 use only per person, Company or individual.



Advice and Services

Our services will take the form of giving advice and active support limited to the following

  • Planning Requirements

  • Building Regulations requirements and clarifications

  • Party Wall Act requirements and clarifications

  • Thames Water Build-Over requirements and clarifications

  • Construction design review

  • Construction programming

  • Construction critical path analysis

  • Building defects and repairs

  • Contracts and Contract Liabilities

  • Building maintenance and master plans

  • Cost support and estimating

  • Snagging

  • Construction details and detailing

  • Tendering and analysis

  • CDM2015 duties and requirements

  • Construction Health & Safety processes and requirements


Our advice and active support may (but not limited to) take the form of site visits

producing drawings or details, virtual meetings, telephone calls, client project appraisals (contractors only) and project specific research. All services provided under the support service from the above list will be charged against your hourly account as previously described.



The advice we give on any matter arising will be based on the quality and accrucy of the information received from our Clien, their agent or representative. We will not be liable for information we provide that is based on inaccurate information received. It is our Client’s responsibility to ensure the information we receive is accurate.


Contacting Us

You can contact us by telephone via our landline number that will be answered Monday to Friday between 9am and 5pm. You can also contact us via email on our dedicated support email address. We will respond to your initial contact with a confirmation as soon as is reasonably practicable and within 24 hours in the working week and we will have an agreed action plan in place


Data Processing

Any personal data relating to you gathered by us in the course of your contact with us or during your use of our services will be recorded and will only be used in accordance with our data protection registration. Dacegrade Ltd is registered with the Information Commissioner's Office under registration reference: ZA355150.


We reserve the right to record video meetings and use this information for training and marketing purposes. No personal data or identifty of our Clients will be used in the public domain.



Our fees exclude generally all local authority and third-party fees, specialist surveys and reports requested or required by the local authority or building control body. All structural engineering fees, site investigation or soils analysis. All structural warranty payments or fees. All Party Wall fees and awards. All third-party fees generally unless otherwise stated.